This Policy explains when a purchase of the Human Book Value™ Complete Reading may be cancelled, refunded, corrected, regenerated, or redelivered. The Complete Reading is a personalized digital service delivered by email.
Last updated: July 2026
Subject to applicable law, you may request cancellation within 7 days after purchase when the personalized service has not begun and you have not used or benefited from it. To request cancellation, use the contact form at humanbookvalue.com and include the purchase email and order or transaction reference.
If the request qualifies, the payment will be returned through the original payment method where available.
Payment gives you access to the paid questions. The personalized digital service begins when you submit those questions or when generation of your written reading starts, whichever happens first. After the service begins, cancellation for change of mind is generally unavailable, except where mandatory law gives you a right that cannot be excluded.
If the Complete Reading is not delivered, contact us so the email address, payment record, spam filtering, and delivery workflow can be checked. We may first correct the issue by regenerating or resending the reading.
If delivery is delayed for more than 15 days from the agreed date, you may request cancellation and a refund unless the delay results from force majeure or another exception allowed by applicable law.
If a verified technical failure prevents the paid service from being completed or delivered, we will use reasonable efforts to restore access, regenerate, or redeliver it. If that remedy is not reasonably available, a refund may be issued. Temporary interruptions that are corrected without material loss do not automatically create a refund right.
Verified duplicate charges, incorrect amounts, or payments taken without a completed order may be corrected or refunded after the transaction is reviewed. Please provide the purchase email, date, amount, payment reference, and a brief description of the issue. Do not send full payment-card details.
Unless mandatory law requires otherwise, a refund is normally unavailable after the personalized service begins solely because you changed your mind, entered an incorrect email address, submitted incomplete or inaccurate information, did not like or agree with the reflection, or expected a particular personal outcome. We will still review genuine non-delivery, technical, or billing problems.
Please contact us before starting a chargeback so a delivery or billing problem can be investigated. We may provide the payment provider with relevant order, access, submission, and delivery records when responding to a dispute. This section does not remove any right you have under applicable law or your payment provider’s rules.
Nothing in this Policy excludes or restricts rights that cannot legally be waived. If a mandatory consumer-protection rule gives you stronger cancellation, refund, repair, redelivery, or dispute rights, that rule will apply.
Submit your request through the contact form at humanbookvalue.com. Include the name and email used for purchase, the order or transaction reference, the request date, and the reason for the request. We may ask for reasonable information needed to verify the transaction and resolve the issue.
Related terms appear in the Terms & Conditions, and information handling is explained in the Privacy Notice.